1. Consumer Guarantee:
We take consumer rights seriously. If you receive a faulty or defective product, we will provide a refund or a replacement in accordance with Australian consumer law. You are entitled to these remedies if the product:
- Has a major problem.
- Is significantly different from the description.
- Is unsafe.
- Doesn’t perform as expected.
Please contact our customer service team within 30 days of receiving the product to initiate the process. We’ll guide you through the necessary steps to ensure a smooth resolution.
2. Change of Mind Returns:
We understand that sometimes you change your mind. If you wish to return a product due to a change of mind, here are your options:
Exchange: You can exchange the product for an alternative item of equal or lesser value. Simply return the original product, and we’ll assist you in selecting a suitable replacement.
Store Credit: If you prefer, we can issue store credit for the returned item. You can use this credit for future purchases on our website.
Conditions for Change of Mind Returns:
The product must be in its original condition, unused, and with all tags attached.
You must initiate the return within 14 days of receiving the product.
Please note that the following fees will apply:
- Postage Fee: You are responsible for the return postage costs.
- Restocking Fee: A 5% restocking fee will be deducted from the refund or store credit amount.
The product must be in its original condition, unused, and with all tags attached.
You must initiate the return within 14 days of receiving the product.
Please note that the following fees will apply:
- Postage Fee: You are responsible for the return postage costs.
- Restocking Fee: A 5% restocking fee will be deducted from the refund or store credit amount.
3. How to Initiate a Return:
To start the return process, please follow these steps:
- Contact Us: Reach out to our customer service team via email or webform. Provide your order details and reason for the return.
- Return Authorization: We’ll provide you with a return authorization number and instructions on where to send the product.
- Pack and Send: Pack the item securely and send it back to us using a trackable shipping method.
- Processing Time: Once we receive the returned item, we’ll process your exchange or issue store credit within 5 business days.
We appreciate your understanding and cooperation. If you have any questions or need further assistance, feel free to reach out to our friendly support team. Happy shopping!